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Effective Date: October 17, 2026
Studio Aroma S.A. de C.V. (“we”, “us”, “our”), the registered operator of the official e-commerce website www.studioaromamex.com that offers premium handcrafted natural fragrance products including reed diffusers, car diffusers, indoor fragrances, and botanicals-derived aromatherapy goods, has developed this clear, customer-centric Shipping Policy to lay out all transparent rules, delivery timelines, cost structures, and procedural details for every order placed on our platform. This policy applies to all domestic orders within Mexico and all international cross-border orders shipped from our Mexico-based fulfillment facility, and placing an order on our Site confirms your full understanding and acceptance of all terms outlined in this document. All our shipping operations are designed to protect the integrity of our liquid fragrance products, eliminate leakage or damage risks during transit, and get your carefully selected cozy aroma goods to your doorstep as quickly, affordably, and reliably as possible.
All successfully submitted and paid orders on our site enter our fulfillment queue immediately after payment confirmation. Our in-house fulfillment team processes every order manually with extra care, as all our fragrance products are sealed in protective anti-shock packaging to prevent leaks and breakage during delivery. For all regular non-custom orders, processing will be completed within 1 to 2 full business days, excluding weekends and official Mexican public holidays. We perform a double quality check for every item before packing, verifying that your selected reed diffuser, car aroma accessory, or indoor fragrance is in perfect new condition, with no damaged packaging, leaking scent fluid, or manufacturing defects, before we seal the shipping package and hand it over to our partnered courier services. You will receive an automated order confirmation email immediately after your payment is processed, and a separate shipment notification email with a full working tracking number as soon as your order is scanned into our courier partner’s system. We do not process, pack, or ship any orders on national public holidays in Mexico, and all order processing timelines will be extended accordingly by the number of public non-working days.
For all shipping addresses located within Mexican national territory, we offer 3 tiered affordable domestic shipping options for customers to select from at checkout, with full transparent pricing displayed before you confirm your order:
Every domestic shipment comes with a real-time tracking link that you can access directly via our Site’s order history page after logging into your customer account, to monitor the full progress of your delivery until you sign to receive the package.
We ship our natural fragrance products to most regions across the world, including North America, the European Economic Area, and most Latin American countries. All international orders are shipped via certified global courier services that specialize in transporting liquid non-hazardous consumer goods, to meet all international customs safety regulations. The international shipping fee varies based on the total weight of your order and the destination country, and the exact full shipping cost will be clearly displayed to you at the checkout page before you complete your payment, with no hidden extra charges added after you pay for your order.
Standard international shipping usually takes 7 to 15 business days to arrive after order processing, while expedited international shipping options can cut that delivery window to 3 to 7 business days, based on your destination location. Please note that all international customers are solely responsible for paying any possible import duties, customs clearance fees, or local value-added tax that may be charged by your destination country’s customs authority. We have no control over these extra fees, and we cannot calculate these charges for you before your order clears customs, so we recommend you check your local import regulations for consumer fragrance products before placing your international order to avoid unexpected costs.
You are fully responsible for entering your complete, accurate, and correct shipping address during the checkout process. If you notice that you have submitted an incorrect shipping address right after placing your order, you can contact our customer support team immediately to request an address modification, and we can adjust the destination for you free of charge, as long as your order has not already been handed over to our courier partner for shipment. Once your order has been dispatched to the courier, any address modification request will incur an extra courier correction fee that the customer must cover.
If your tracking information shows that your order has been marked as successfully delivered by the courier but you have not received your package, please contact our support team within 7 calendar days after the marked delivery date. Our team will launch an official investigation with the courier on your behalf. In the case of confirmed lost packages verified by our courier partner, we will offer you two optional resolutions: we can resend your entire order with the exact same products free of extra shipping costs to you, or we can issue full equal-value store credit for the full amount of your lost order for you to redeem on new fragrance products on our www.studioaromamex.com store. We do not process standalone cash refunds for lost international packages until the full courier investigation is fully completed and confirmed.
For any packages that arrive at your location with visible external damage to the outer shipping box, please take clear photos of the damaged packaging before you sign for delivery, and send the evidence to our support team within 48 hours. We will assist you to file a damage claim with the courier, and arrange a free replacement of any damaged, leaking fragrance items at no extra cost to you.
If you have any questions, inquiries, or special requests about our shipping policies, delivery timelines, or order status, you can reach our dedicated shipping support team via any of the official contact channels below:
Studio Aroma S.A. de C.V. reserves the right to update and adjust this Shipping Policy occasionally to align with new courier service changes, updated customs regulations, or business operation adjustments. Any updated version of this policy will be posted on our Site with a new effective date clearly marked at the top of the page.